Shipment Cost and Delivery Times
Dispatch and terms of delivery within Germany
Within Germany we deliver with UPS at a flat rate of EUR 6.95 regardless of the size of the consignment.
No delivery to so-called "Packstationen".
Orders placed up to 12.00 noon of each workday will be forwarded the same day if on stock (we always do our best to have all products on stock). Our forwarding agency usually delivers the coming workday. After commissioning the consignment to the forwarding agent, we have no influence on its further process. Please inform us if you have not received your package within three working days in Germany. With the help of the UPS tracking number we are able to trace its whereabouts.
Dispatch and terms of delivery within Europe
Within Europe we deliver with UPS.
Payments or credit card authorizations effected by 12.00 noon of each workday allow the consignment to be processed and handed over to our forwarding agency that very day, if on stock. Please see the table below for information on the average transit time and shipping costs within Germany, Europe, and worldwide.
|Country||Standard Shipment||VAT||Estimated transit time||Express Shipment||VAT||Estimated transit time|
|Germany||6.95 €||incl.||2-3 working days||19.75 €||incl.||1 working day|
|Europe||12.90 €||incl.||3-5* working days||49.50 €||incl.||1-2* working days|
|All other countries||39.90 €||-----||4-12* working days||89.90 €||-----||2-4* working days|
* Consignments to non-EU countries may be subject to delay due to customs clearance (extremely seldom in the case of express shipments).
After commissioning the consignment to the forwarding agent, we have no influence on its further process. Please inform us if you have not received your package one day after the specified transit time. With the help of its tracking number we are able to trace its whereabouts.
Dispatch within Europe with VAT-ID number
Please enter your VAT-ID no. when you place your order, allowing us to issue your invoice without German VAT.
Furthermore, we have a worldwide net of local sales partners who you may also contact if you wish to acquire our products.
If you have any questions regarding the overseas dispatch feel free to contact our overseas service.
Our multilingual sales team will be at your disposal
Monday to Thursday 8.00 am – 5.00 pm CET, Friday 8.00 am - 1.00 pm CET
Phone: +49 (0)9101/ 90 93 - 0
Fax: +49 (0)9101 / 90 93 - 23